Berry Support

Questions about a scan, your account, or a subscription? Send us a note and we’ll help you sort it out.

Help Us Find the Issue

When contacting support, include:

• The email address associated with your Berry account.
• Your iPhone model, iOS version, and Berry app version.
• What you expected to happen and what happened instead.
• A screenshot, product name, or barcode when the issue concerns a scan.

Please do not email passwords, authentication codes, full payment details, or information you do not want included in a support request.

Subscriptions

App Store subscriptions are managed through your Apple ID. On iPhone, openSettings → your name → Subscriptions → Berry to view, change, or cancel a subscription. Apple handles billing and eligible App Store refund requests.

Delete Your Account

You can initiate account deletion inside Berry fromProfile → Settings → Delete account. If you cannot access the app, email us from the address associated with your account. Deleting the app from your phone does not delete your Berry account or cancel an active subscription.

Food Safety

Berry provides educational information and can make mistakes. Always check the product package for current ingredient, allergen, nutrition, and safety information. Contact a qualified professional for medical advice or emergency services for an emergency.